Edouard Clep is Senior Customer Success Manager at Besedo. He has worked in Trust & Safety for 16 years. He has seen the industry from every side: leading operations teams, deploying Besedo’s AI solution and helping shape the product to what it is today. Today he helps leading marketplaces combine AI and human expertise to keep their platforms safe.
What Makes a Portal Worth Coming Back To?
Seekers return, agents renew, and trust is the infrastructure behind both. Seekers want to know the listing is real and the advertiser is genuine. Agents want enquiries worth the call. Both keep coming back to the portals they trust. In this 15-minute fireside chat, Marc (Besedo), Inessa (AVIV Group) and Edouard (Besedo) look at what that takes, and how to stop bad content before users see it, without adding friction for good ones. Expect practical takeaways for C-level leaders on protecting growth.
